Will IcedJewelz Moissanite watches pass a standard diamond tester?

Yes, 100%. Every Moissanite stone we sell—whether on a watch, ring, or pendant—has the same thermal conductivity as a natural diamond. If you take your IcedJewelz piece to a jeweler or use a handheld thermal tester, it will test Positive (Diamond). You get the full "real diamond" experience without the markup.

Do items come with a Certificate of Authenticity (GRA)?

Yes. All Moissanite purchases include an official GRA (Global Gemological Research Academy) Report and warranty card. This certificate verifies the stone’s grading (typically VVS1 Clarity, D-Color), carat weight, and cut. It is your proof that you own a high-grade gemstone, not glass or cubic zirconia.

What is the difference between Moissanite and Cubic Zirconia (CZ)?

The difference is longevity and science. CZ is soft and gets cloudy/scratched within months. Moissanite is a space-born mineral that is the second hardest gemstone on earth (9.25 Mohs), harder than rubies or sapphires. It will never get cloudy, scratch, or lose its fire. It is a "forever stone," whereas CZ is a temporary accessory.

How long does shipping take (USA & International)?

All Our Shipping is Free of cost on orders Above $100. In-Stock Items: Ship within 24-48 hours. Delivery typically takes 7–10 business days. Custom/Made-to-Order: (Like custom nameplates or specific ring sizes) take 2–3 weeks for production before shipping. Its free of Cost We provide a tracking number via email/SMS immediately once your order leaves our facility.

Where is IcedJewelz located and how can I contact you?

We are located in India and Our manufacturing is in Surat and Ajmer. You can WhatsApp us directly at +1 (470) 934-6224 (USA) or +91 81078 88600 (IND) for instant answers. Email: team@icedjewelz.com or teamicedjewelz@gmail.com Socials: Follow us on Instagram@icedjewelz_ to see real customer reviews and video proofs of our products passing the tester.

Do you offer Wholesale or Dropshipping for businesses?

Yes! We supply boutiques, jewelers, and resellers worldwide with competitive pricing and deliver 1 Minimum Order Quantities (MOQs) also for sample. To get our Wholesale Price List, simply text us on WhatsApp: 🇺🇸 USA: +1 (470) 934-6224 🇮🇳 IND: +91 81078 88600

What modes of payment do you accept?

We currently accept Wire Transfer, Visa, MasterCard, Wise Transfer, and PayPal. All transactions are secured with SSL encryption to ensure your data is kept safe.

What is your Return, Refund and Cancellation Policy?

What is your Return Policy? A: We offer a 30-Day Return Window for standard items. To qualify, the item must be unworn with the Security Tag still attached and intact. Please note that Custom/Personalized items are Final Sale and cannot be returned. Are returns free? A: For Defective Items: Yes, we provide a free prepaid shipping label. For "Change of Mind": No. You are responsible for return shipping costs, and a 25% Restocking Fee will be deducted from your refund. Can I cancel my order? A: Yes! Cancel within 24 hours for a full refund. Cancellations after 24 hours are subject to a 15% fee. Once an order has shipped or entered custom production, it cannot be cancelled. How do I start a return? A: Email teamicedjewelz@gmail.com within 30 days. You will be required to send a video showing the item is unworn with the Security Tag attached.

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