Return & Refund Policy

We value transparency and fairness. Please read our return and refund terms carefully before placing an order.

 

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1. Return Window

• We offer a 3-day return window from the date of delivery.

• Within this period, buyers can request a return only if:

  • The product is damaged upon delivery, or

  • The product received is different from the one ordered.

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2. Contact Period

• The buyer must contact us within 24 hours of delivery to report any issue.

• Contact can be made through:

  • 📧 Email: teamicedjewelz@gmail.com

  • 📱 WhatsApp: +91 81078 88600

 

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3. Return Eligibility

To qualify for a return:

• Product must be unused, in original condition, and in original packaging.

• A clear, unedited unboxing video (from sealed package to full product view) is mandatory for all return claims.

• Custom-made or personalized jewelry is not eligible for return or refund.

• Returns for change of mind or buyer’s remorse will not be accepted.

 

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4. Return Procedure

• Once the return is approved:

  • The buyer must ship the product within 3 days of delivery.

  • A valid return tracking number must be shared once dispatched.

• Returns without prior approval or without proper proof will be rejected.

 

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5. Return Shipping & Customs

• The buyer is fully responsible for return shipping charges.

• Any customs duties, taxes, or clearance fees related to the return must be paid by the buyer.

• Unapproved or unpaid return shipments will not be accepted or refunded.

 

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6. Refund Processing

• Refunds are issued only after inspection of the returned product.

• The refund will be made to the original payment method used for the order.

• Shipping, customs, and handling charges are non-refundable.

 

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7. Non-Returnable Items

❌ The following items cannot be returned or refunded:

• Custom or personalized jewelry.

• Items damaged after delivery.

• Items returned without unboxing proof.

• Any product reported after the 24-hour contact window.

 

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8. Pre-Shipment Confirmation

• Before dispatch, we share product photos or a short video with the buyer for confirmation.

• The buyer must respond within 24 hours to confirm approval or raise any concern.

• If no response is received within 24 hours, the order will be shipped automatically.

 

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9. Summary

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10. Contact Us

For any return or refund inquiries, please reach out to us:

• 📧 teamicedjewelz@gmail.com

• 📱 WhatsApp: +91 81078 88600