Return & Refund Policy – IcedJewelz

At IcedJewelz, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

 

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1. Return Eligibility

You may request a return within 7 days of receiving your item, provided the following conditions are met:

• The item must be unused, unworn, and in the original packaging

• All original tags, certificates (if any), and accessories must be included

• Custom-made, engraved, or personalized products are non-returnable unless damaged or defective

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2. Non-Returnable Items

We do not accept returns on the following:

• Custom or made-to-order jewelry (as per customer specifications)

• Items showing signs of wear or damage

• Sale, clearance, or promotional items unless defective

• Items returned after 7 days of delivery

 

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3. Refund Process

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.

Shipping charges are non-refundable.

 

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4. Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with:

• Clear images of the damaged item

• Order number and details

We will offer a replacement or full refund, depending on the situation.

 

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5. Return Shipping

• Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.

• We recommend using a trackable shipping service.

• IcedJewelz is not responsible for items lost in return transit.

 

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6. International Orders

International customers are responsible for:

• Return shipping charges

• Any customs, duties, or taxes imposed by your country

 

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7. How to Request a Return

Please initiate a return by contacting our support team:

📧 Email: teamicedjewelz@gmail.com
📱 WhatsApp (24/7): +91 81078 88600

Include your order number, reason for return, and relevant images (if applicable).

 

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8. Exchanges

We do not offer direct exchanges. To receive a different item, please return the original product and place a new order.

 

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9. Cancellations

Orders may only be canceled within 24 hours of placing the order. After that, we begin processing and production (especially for custom orders).

 

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10. Contact Us

For any return/refund inquiries or questions, you can reach us at:
📧 teamicedjewelz@gmail.com
📱 WhatsApp: +91 81078 88600