FAQ

IcedJewelz is a premium jewelry brand offering trendy, custom-made pieces using real, moissanite, and lab-grown diamonds based on customer requirements.

We craft jewelry in gold, silver, and stainless steel with various plating options, fully customizable as per the customer’s requirement.

Yes, we ship worldwide using trusted couriers like UPS and others depending on the destination.

We offer a 30-day return window from the date of delivery.

• Standard Items: Customers may return non-custom, standard catalog items within 30 days for any reason, subject to the fees and conditions below.

• Defective Items: Defective or incorrect items may be returned within 30 days for a full refund.

You can fill out our partnership form to join as a commission-based seller or apply for a salaried partner position.

Our commission starts from 2% and goes up to 10% based on your total monthly sales. Refer to our detailed commission chart.

Absolutely! We offer complete customization on all products—size, design, diamond type, and material can all be tailored to your preferences.

No, we currently do not offer EMI or installment payment options.

We offer 24/7 customer support via WhatsApp at +91 81078 88600 or +1 470 934 6224