Return & Refund Policy

We maintain a strict return and refund policy to ensure fairness, clarity, and protection against misuse.

 

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1. Pre-Shipment Confirmation

• Before dispatching your order, we share product images or a video via your registered email (or other agreed contact method).

• You must confirm or raise concerns within 24 hours of receiving the preview.

• If no response is received within 24 hours, the product will be considered approved and will be shipped without further delay.

 

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2. Return Eligibility

We only accept returns under the following conditions:

 Product is damaged upon delivery,
 Product received is not what was ordered (wrong item).

 Returns are NOT accepted for:

• Change of mind or buyer’s remorse.

• Delays caused by shipping or customs.

• Custom or personalized orders (non-returnable under any circumstances).

 

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3. Return Requirements

To be eligible for a return:

• Buyer must contact us within 24 hours of delivery.

• A clear, unedited unboxing video (from sealed package to product) is mandatory.

• Buyer must provide valid return tracking within 3 days of delivery, once return is approved.

• Item must be unused and in original condition.

Returns without proper proof or submitted late will be rejected without exception.

 

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4. Return Shipping & Customs

• The buyer bears full responsibility for return shipping.

• Any customs duties, clearance charges, or taxes related to the return must be paid by the buyer.

 

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5. Contact Us

For any return/refund inquiries or questions, you can reach us at:
📧 teamicedjewelz@gmail.com
📱 WhatsApp: +91 81078 88600