FAQ
Top 10 FAQs – IcedJewelz
What is IcedJewelz?
IcedJewelz is a premium jewelry brand offering trendy, custom-made pieces using real, moissanite, and lab-grown diamonds based on customer requirements.
Are the diamonds real?
Yes, we work with real, moissanite, and lab-grown diamonds. Each piece comes with lab certification upon request, depending on your selection.
What materials do you use for jewelry?
We craft jewelry in gold, silver, and stainless steel with various plating options, fully customizable as per the customer’s requirement.
Do you ship internationally?
Yes, we ship worldwide using trusted couriers like UPS and others depending on the destination.
What is your return policy?
We offer a 30-day return window from the date of delivery.
Standard Items: Customers may return non-custom, standard catalog items within 30 days for any reason, subject to the fees and conditions below.
Defective Items: Defective or incorrect items may be returned within 30 days for a full refund.
How can I become a sales partner?
You can fill out our partnership form to join as a commission-based seller or apply for a salaried partner position.
What is the commission structure?
Our commission starts from 2% and goes up to 10% based on your total monthly sales. Refer to our detailed commission chart.
Is customization available?
Absolutely! We offer complete customization on all products—size, design, diamond type, and material can all be tailored to your preferences.
Do you offer EMI or installment plans?
No, we currently do not offer EMI or installment payment options.
How can I contact customer support?
We offer 24/7 customer support via WhatsApp at +91 81078 88600 or +1 470 934 6224